FAQs
What materials do you use?
Posted by Alex Fox on
Here at HappySelf we are committed to being as eco-friendly as possible, and it is important to us that we use sustainable, recyclable materials where we can. We review this with our production partners regularly. The ink we use is eco-offset and has no hazardous substances. All the paper and card used in our journals is either Forest Stewardship Council (FSC) certified or from sustainably managed forests. The thread used to sew the binding is made from recycled water bottles. All our packaging is climate neutral and made with FSA paper and fully recyclable. Our cover is Vegan friendly and made...
Are your journals available in any shops?
Posted by Francesca Geens on
We are currently available in a small number of shops in the UK and abroad. If you are a retailer who is interested in stocking the journal please email hello@happyselfjournal.com.
Where is my order?
Posted by Francesca Geens on
We aim to ship orders within two to three working days from our UK warehouse. Shipping times can vary greatly but expect the following: UK: 2 to 3 working days Europe: 3 to 10 working days USA and Canada: 3 to 10 working days Rest of World: 5 to 25 working days You will receive an email confirming that your order has shipped with tracking information (if applicable). If you have any questions about your order please email hello@happyselfjournal.com and our customer service team will be happy to help you.
I still have a question how can I contact you?
Posted by Francesca Geens on
If you haven't found the answer to what you are looking for please drop us an email at hello@happyselfjournal.com and we will get back to you as soon as possible (normally within 24-48 hours, Monday to Friday).
What is your return and refund policy?
Posted by Francesca Geens on
Please feel free to return your journal within two weeks as long as it is unused and in a sellable condition. You will need to pay for the return postage and we strongly suggest you use a signed for option as we can't issue a refund until we receive the goods and have checked that they are in good condition. Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries if the address provided is incorrect. If you are using PayPal, or other payment platform, please ensure that...