Where is my order?
Posted by Francesca Geens on
We aim to ship orders within two to three working days from our UK warehouse.
COVID-19 update September 2021
We are still noticing some disruption to postal services in the UK and aboard due to increased volumes and challenging working conditions with staff shortages and the movement of goods around the carrier networks taking longer than expected. Delivery times still remain less predictable and may take longer. Please be patient if your parcel hasn't arrived yet and leave enough time before getting in touch with us. Unfortunately once your parcel is in the postal system there is nothing we can do to speed things up!
Thank you so much for your understanding during these unprecedented times.
Pre Covid-19 shipping times are as follows:
Shipping times can vary greatly but expect the following:
UK: 1 to 2 working days
Europe: 3 to 10 working days
USA and Canada: 3 to 10 working days
Rest of World: 5 to 25 working days
You will receive an email confirming that your order has shipped with tracking information (if applicable).
If you have any questions about your order please email firstname.lastname@example.org and our customer service team will be happy to help you.