Where is my order?

Posted by Francesca Geens on

We aim to ship orders same or next working day. Generally orders made before 2pm are shipped same day.

COVID-19 update

We are still shipping same or next working day. However due to increased volumes and challenging working conditions the postal services in the UK and abroad are experiencing delays. Delivery times are therefore less predictable and may take longer. Please be patient if your parcel hasn't arrived yet and leave enough time before getting in touch with us. Unfortunately once your parcel is in the postal system there is nothing we can do to speed things up!

Royal Mail has placed the following locations on suspension due to Covid-19 so we are unable to ship to these locations at present. All other locations are experiencing varying levels of delay. 

Azerbaijan, Barbados, Botswana, Cayman Islands, Chad, Cuba, Djibouti, Fiji, French Polynesia, Haiti, Iran, Iraq, Kosovo, Malawi, Mauritania, Mauritius, Nepal, Pakistan, Paraguay, Peru, Rwanda, Samoa, South Africa, Tanzania, Thailand, Togo, Turkmenistan, Turks & Caicos Islands, U.S. Outlying Islands, Uzbekistan, Vanuatu, Venezuela, Zambia, Zimbabwe

Thank you so much for your understanding during these unprecedented times.

Pre Covid-19 shipping times are as follows:

Shipping times can vary greatly but expect the following:

UK: 1 to 2 working days

Europe: 3 to 10 working days

USA and Canada: 3 to 10 working days

Rest of World: 5 to 25 working days

You will receive an email confirming that your order has shipped with tracking information (if applicable).

If you have any questions about your order please email hello@happyselfjournal.com and Francesca, Katie, Amy or Ann will get back to you soonest.