FAQs

Is the journal available in any shops?

Posted by Francesca Geens on

We are currently available in a small number of shops in the UK including Liberty London. If you are a retailer who is interested in stocking the journal please email hello@happyselfjournal.com. We are currently only stocking those with a physical retail presence.

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Where is my order?

Posted by Francesca Geens on

We aim to ship orders same or next working day. Generally orders made before 2pm are shipped same day. Shipping times can vary greatly but expect the following: UK: 1 to 2 working days Europe: 3 to 10 working days USA and Canada: 3 to 10 working days Rest of World: 5 to 25 working days You will receive an email confirming that your order has shipped with tracking information (if applicable). If you have any questions about your order please email hello@happyselfjournal.com and Francesca or Katie will get back to you soonest.

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I still have a question how can I contact you?

Posted by Francesca Geens on

If you haven't found the answer to what you are looking for please drop us an email at hello@happyselfjournal.com and Francesca or Katie will get back to you soonest.

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What is your return policy?

Posted by Francesca Geens on

If the journal disappoints you in any way please feel free to return it within 2 weeks as long as it is unused and in a sellable condition. You will need to pay for the return postage and we strongly suggest you use a signed for option as we can't issue a refund until we receive the goods and have checked that they are in good condition. You can email us with any problems or questions at hello@happyselfjournal.com

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How much do you charge for postage and packaging?

Posted by Francesca Geens on

Don't you just hate those sites which don't disclose the shipping costs until you are on the final check-out screen? Me too. Here are our postage and packaging charges: UK Journal x 1 £2.75 (Royal Mail First Class) Journal x 2 £4.50 (Royal Mail Tracked 48) We offer free shipping on all UK orders over £50 (Royal Mail Tracked 48) EU Journal x 1 £4.00 Journal x 2 £6.00  Journal x 3 £11.50 (sent Tracked) Journal x 4 £14.50 (sent Tracked) Journal x 5 £15.50 (sent Tracked) US, Canada, Australia and New Zealand as well as non-EU EEA countries and...

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